Task

A traveler is in an airport waiting for the last leg of a flight home when their flight gets abruptly canceled due to bad weather.

Approach

Write a message from the airline app notifying them of the cancellation and telling them what to do next. In cases of cancellations or failures, I aim to balance softening the blow of bad news and resolving the issue at once.

Screen Shot 2020-08-10 at 9.44.04 PM.png

Previous
Previous

UX Writing